Job duties

• Installing and configuring network hardware and software: This includes routers, switches, firewalls, and VPNs.
• Monitoring network performance: Ensuring the network runs smoothly and efficiently.
• Troubleshooting network issues: Identifying and resolving any problems that arise.
• Updating network equipment: Keeping hardware and software up-to-date with the latest versions and security patches.
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc…).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with the onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Installed, configured, and upgraded PC software.
• Maintaining the stability of the network and facilitating work for users.
• Maintaining the security of the communication network through “antivirus” programs to deal with any viruses or “hackers” from breaking into the company’s internal network

Qualifications, experience, and skills required

• Working knowledge of operating systems, routing, managed switches, databases, and firewalls.
• Proven experience as a help desk technician or in another customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented.
• BSc/BA in IT, Computer Science, or a relevant field.